Cancellation by Customer
- More than 15 days prior to check-in: 10% of total rates.
- From 15 to 6 days prior to check-in: 30% of total rates
- From 5 to 2 days prior to check-in: 50% of total rates
- Less than 48 hours prior to check-in: 100% of total rates
- No-Show: 100% of total rates.
Cancellation policy due to bad Weather
All cruises in Halong Bay must have permit from Management Board of Halong Bay to stay overnight in the Bay.
Based on the weather conditions (high winds, monsoon, thunderstorm, cyclone, storm,...), the Management Board has the right to cancel all overnight cruises on certain day to guarantee the safety of tourists.
In those cases, following policies will be applied:
- If the cancellation is informed before you leave Hanoi to Halong Bay (you have not used any service yet): 100% refund.
- If the cancellation is informed during the trip (you have already used some services: transfer, lunch, day trip, hotel in Halong,...): Only the fee of these services will be charged and we will refund whole remain amount
- If the trip are cut down from 3 days/2 nights to 2 days/1 night, we will charge as 2 days/1 night trip, plus other services you have already used and refund the remain amount.
- The cancellation is announced ONLY by the Management Board of Halong Bay and often in short notice of time. Therefore your understandings in these situations are highly appreciated
- The period from May to July is considered as storm weather in Halong Bay with many unpredictable weather conditions. Hence more cruises will be cancelled with short notice during this season.
- In all cases, please contact our consultants directly for any urgent help. We are here to support you with all of our best!
Children Price & Extra Bed
- Children under 5 years old sharing the full price cabin with adults: Free of charge (Free Baby Cot – Subject to the availability) - Limited to 1 child / 1 cabin.
- Children from 5 to 11 years old sharing the double/ twin cabin with 1 adult or sharing the triple cabin with 2 adults are charged 75% adult.
- Two children stay in a separated double/ twin cabin are charged 75% adult/ each
- Children from 12 years old will be charged as adults
- 01 child from 5 to 11 years old stays in a separated single cabin is charged 75% of a full price single cabin.
Daily departure at 7:45-8:15AM from Hanoi with compliment bottle of water on bus.
12:00 - 12:30 PM
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