Cancellation by Customer
- More than 15 days prior to check in: 10% of total tour price.
- From 14 to 3 days prior to check in: 50% of total rates.
- Less than 3 days prior to check in: 100% of total rates.
- No show: 100% of total rates.
Cancellation policy due to bad Weather
All cruises in Halong Bay must have permit from Management Board of Halong Bay to stay overnight in the Bay.
Based on the weather conditions (high winds, monsoon, thunderstorm, cyclone, storm,...), the Management Board has the right to cancel all overnight cruises on certain day to guarantee the safety of tourists.
In those cases, following policies will be applied:
- If the cancellation is informed before you leave Hanoi to Halong Bay (you have not used any service yet): 100% refund.
- If the cancellation is informed during the trip (you have already used some services: transfer, lunch, day trip, hotel in Halong,...): Only the fee of these services will be charged and we will refund whole remain amount
- If the trip are cut down from 3 days/2 nights to 2 days/1 night, we will charge as 2 days/1 night trip, plus other services you have already used and refund the remain amount.
- The cancellation is announced ONLY by the Management Board of Halong Bay and often in short notice of time. Therefore your understandings in these situations are highly appreciated
- The period from May to July is considered as storm weather in Halong Bay with many unpredictable weather conditions. Hence more cruises will be cancelled with short notice during this season.
- In all cases, please contact our consultants directly for any urgent help. We are here to support you with all of our best!
Children Price & Extra Bed
- FOC Rate for children under 5 years old is applicable for 1 (one) child sharing a cabin with 2 (two) adults (No extra Mattress)
- The Child Rate for children from 5 to 12 years old is applicable for 1 (one) child sharing a cabin with 2 (two) adults: 75% Adult rate (No extra Mattress)
- 02 child under 12 years sharing 1 cabin will be count as 01 Single Room.
- Only 1 (one) child under 5 years traveling with 2 (two) adults free of charge when sharing parents bedding.
- Maximum capacity of extra mattress/baby cot in a room is 1.
- EXTRA MATTRESS POLICY / EXTRA BABYCOT POLICY: Applied for maximum 1 child sharing cabin with parents
- 3 days 2 nights cruise: 50 USD/ Bed
- 2 days 1 night cruise: 25 USD/ Bed
Pick-up at the customer's hotel around 7:30 - 8h:00 AM
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